Boost team performance and efficiency by developing confident supervisors and team leaders
Team Leaders and Supervisors are the first step on the management ladder, and help to drive operational success by effectively coaching and inspiring their teams. This apprenticeship is perfect for staff who seek to develop leadership, communication, and performance management skills.
On this programme, learners will develop a foundation of leadership best practice while exploring a wide range of topics such as legislation, finance, marketing, technology and team performance, including diversity and personal development. They will become effective communicators and valuable problem solvers, capable of leading their teams in an inclusive and productive working environment.
KEY INFORMATION
- Covers project management, relationship building and budgeting skills
- Drive and maintain business standards through effective leadership
- Understand operational efficiency and store administration
APPRENTICESHIP DETAILS
The Level 3 Team Leader apprenticeship is the first step in our leadership and management pathway.
- Open cohorts start in February/March, April/May and September/October
- Closed cohorts can start at any time
- Hybrid, online and in-person delivery
- Practical experience balanced with theoretical learning
Our Level 3 Team Leader apprenticeship, accredited at Foundation level by the Chartered Management Institute (CMI) introduces the fundamentals of leadership for those looking to develop into an entry-level management role. This apprenticeship is perfect for brands who seek to increase team retention and motivation under strong team leaders who know how to coach and develop their teams in an inclusive, productive working environment.
On completion of this programme, learners will have gained a well-rounded practical, operational, emotional and managerial skillset to create leaders of the future. Apprentices will develop their compliance, sustainability and budget management skills and learn how to drive continuous improvement, optimise resources, and save costs. It is the first of three leadership and management apprenticeships in a pathway designed specifically to address the challenges and opportunities of the retail industry.
The Level 3 Team Leader apprenticeship costs £5,000 per learner which includes End-Point Assessment.
Funding
Apprenticeships can be funded from your Apprenticeship Levy or by Government Co-Invest. If you do not pay the Levy, the Government will fund 95% of the programme, meaning you pay as little as £225 per person you enrol. We are also able to offer privately funded places for any employees not eligible for apprenticeship funding. For further information about funding options, eligibility and costs, please contact us.
Cost Includes:
- Bespoke off-the-job learning plan
- Programme Manager overseeing the learner journey and apprentice experience
- Delivery of the programme by retail experts
- Blend of sessions including online learning, webinars, in-person workshops, and individual coaching and support
- Preparation and support for End-Point Assessment
- Dedicated Client Manager
- Access to FRA resources including WGSN, LinkedIn Learning, Global Data, Business of Fashion, Fashion/Beauty Monitor and Drapers
- Online e-Portfolio
- Monthly progress report
Duration: 12 months
The Level 3 Team Leader apprenticeship typically takes 12 months to complete, followed by a period of end-point assessment of approximately 3 months.
Open Cohort Intakes
February/March
April/May
September/October
Enquire now to secure places for your team
Closed Cohorts
We can begin a closed intake apprenticeship at any time that suits your brand. We require a minimum of 10 learners to offer a closed cohort for Level 3 Team Leader.
For our closed-access programmes, we can devise a flexible programme and delivery model to support the needs of your business – please get in touch to find out more about the options available.
Off-the-job learning is delivered through a combination of 121 coaching, full day and half day group workshops approximately every 3–4 weeks, which may take place online or in person.
Strategic Alignment & Business Awareness
- Interpret social, economic, and environmental influences (e.g., sustainability).
- Stay updated on industry trends and future developments.
- Align operational plans with broader organisational goals.
Data-Driven Decision Making & Problem Solving
- Gather, analyse, and present data clearly for various audiences.
- Use evidence-based approaches for problem solving and decision-making.
- Monitor performance indicators to drive improvements.
- Prepare reports that inform actions and influence outcomes.
Planning, Project & Resource Management
- Use digital tools for planning, prioritising, and allocating resources.
- Apply project management techniques to deliver on time and within scope.
- Adapt plans according to feedback, performance, or shifting priorities.
- Monitor budgets and environmental impact, suggesting efficiencies.
Business Improvement & Change Management
- Identify and promote improvements in systems and processes.
- Support continuous learning and development culture.
- Lead or contribute to change initiatives and help manage challenges.
People & Performance Management
- Set goals, monitor progress, and provide constructive feedback.
- Support team development through coaching and guidance.
- Manage performance and encourage accountability and responsibility.
Communication & Collaboration
- Communicate clearly and confidently across multiple channels.
- Build strong working relationships and collaborate effectively.
- Manage conflict and influence outcomes positively.
Compliance, Technology & Professional Conduct
- Apply policies, regulations, and governance consistently.
- Advise on compliance and ensure legal, safety, and ethical standards.
- Use business and digital tools for planning, communication, and reporting.
- Demonstrate integrity, professionalism, inclusivity, and adaptability.
- Pursue personal growth and support others’ development.
End-point assessment
For the Level 3 Team Leader apprenticeship, end-point assessment is provided by EFI Awards. EPA typically takes 3 months to complete.
EPA includes Project and Presentation with Q&As, and Professional Discussion.
It’s a true collaboration between two organisations that have in common creating opportunities and opening doors for young people.
Andy, Director of Buying Operations, TJX Europe