Level 3

Team Leader / Supervisor

J9A3287 Medium

LEADERSHIP, PLANNING AND DECISION-MAKING TRAINING FOR OFFICE-BASED ROLES

Team Leaders and Supervisors are the first step on the management ladder, and help to drive operational success within your brand by effectively coaching and inspiring their teams.

On this programme, learners will build on a foundation of leadership best practice while exploring a wide range of topics such as legislation, finance, marketing, technology and team performance, including diversity and personal development. They will become effective communicators and valuable problem solvers in the business, capable of leading with confidence.

Apprenticeship details

KEY INFORMATION

  • Covers project management, relationship building and budgeting skills
  • Drive and maintain business standards through effective leadership
  • Understand operational efficiency and store administration
  • Hybrid, online and in-person delivery
  • Practical experience balanced with theoretical learning
  • Open cohorts for less than 11 apprentices available with rolling start dates throughout the year
  • Closed cohorts for more than 11 apprentices starting at a time that suits your brand
COST
£4,500
per learner
DURATION
12
months

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APPRENTICESHIP DETAILS

Overview
Cost & Funding
Dates & Timings
Course Structure & Assessment

The CMI Accredited Level 3 Team Leader/Supervisor apprenticeship is the first step in our leadership and management pathway.

  • Open cohorts start in February/March, April/May and September/October
  • Closed cohorts can start at any time
  • Hybrid, online and in-person delivery
  • Practical experience balanced with theoretical learning

Our Level 3 Team Leader/Supervisor apprenticeship, accredited at Foundation level by the Chartered Management Institute (CMI) introduces the fundamentals of leadership for those looking to grow their skills in an entry-level management role. It is the first of three leadership and management apprenticeships in a pathway in a pathway designed by FRA Business specifically to address the challenges and opportunities of the retail industry.

On completion of this programme, learners will have gained a well-rounded practical, operational, emotional and managerial skillset to create leaders of the future.​ Apprentices will develop a clear sense of self in addition to the knowledge, skills and behaviours to motivate others, drive performance and support business change.

The Level 3 Team Leader/Supervisor apprenticeship costs £4,500 per learner which includes End-Point Assessment.

Funding

Apprenticeships can be funded from your Apprenticeship Levy or by Government Co-Invest. If you do not pay the Levy, the Government will fund 95% of the programme, meaning you pay as little as £225 per person you enrol. We are also able to offer privately funded places for any employees not eligible for apprenticeship funding. For further information about funding options, eligibility and costs, please contact us.

Cost Includes:

  • Bespoke off-the-job learning plan
  • Programme Manager overseeing the learner journey and apprentice experience
  • Delivery of the programme by retail experts
  • Blend of sessions including online learning, webinars, in-person workshops, and individual coaching and support
  • Preparation and support for End-Point Assessment
  • Dedicated Client Manager
  • Access to FRA resources including WGSN, LinkedIn Learning, Global Data, Business of Fashion, Fashion/Beauty Monitor and Drapers
  • Online e-Portfolio
  • Monthly progress report

Duration: 15 months

The Level 3 Team Leader/Supervisor apprenticeship typically takes 12 months to complete, followed by a period of end-point assessment of approximately 3 months.

Next Open Cohort Intake

April/May 2024
September/October 2024
February/March 2025

Enquire now to secure places for your team

Closed Cohorts

We can begin a closed intake apprenticeship at any time that suits your brand. We require a minimum of 10 learners to offer a closed cohort for Level 3 Team Leader/Supervisor.

For our closed-access programmes, we can devise a flexible programme and delivery model to support the needs of your business – please get in touch to find out more about the options available.

Off-the-job learning is delivered through a combination of 121 coaching, full day and half day group workshops approximately every 3–4 weeks, which may take place online or in person.  

Learning modules

Module 1: Personal Effectiveness

  • Skills audit
  • SWOT analysis
  • Personal development plans & goal setting
  • Time management
  • Emotional intelligence & self-awareness
  • Equality, diversity & inclusion, fundamental British values & unconscious bias
  • Leadership & management styles

Module 2: Communication

  • Types of communication
  • Communication theory
  • Methods of communication
  • Managing challenging conversations
  • Presenting to others
  • Communicating with senior managers & leadership 
  • Chairing meetings effectively

Module 3: Organisational Structure

  • Understanding your business
  • Roles & responsibilities

Module 4: Organisational Performance

  • Organisation strategy
  • Building relationships
  • Project management
  • Operational management

Module 5: Legal, Governance & Finance

  • Ethical practice
  • Commercial finance
  • Forecasting
  • Budgeting
  • Managing data

Module 6: Personal & Team Performance

  • To ensure apprentices are ready for Gateway & EPA 
  • Assessments aligned with EPA requirements 
  • Project with presentation and questioning 
  • Professional discussion with portfolio

End-point assessment

For the Level 3 Team Leader/Supervisor apprenticeship, end-point assessment is provided by EFI Awards. EPA typically takes 3 months to complete.

EPA includes Project and Presentation with Q&As, and Professional Discussion.

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It’s a true collaboration between two organisations that, at their heart, have in common creating opportunities and opening doors for young people.

Andy, Director of Buying Operations, TJX Europe